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Since mobile devices can not easily transition between different Wi-Fi networks or cell towers without interrupting apps and dropping Internet VoIP calls, such as the ones on Skype.īy default mobile devices are designed to only use one Internet connection at a time. Lets assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync. Your connection could be spotty and experiencing a lot of “ packets loss.” Both of these issues are amplified when you are on the move. It might be that your Internet connection is too slow and doesn’t have enough bandwidth for a VoIP HD video call. ![]() So, when determining why Skype isn’t working, you should look at your Internet connection. They demand a lot from your Internet connection to work properly. If those suggestions didn’t help, you should know that Skype video (and even audio) calls are extremely bandwidth-hungry. Restart your computer and launch Skype for Business again to check if the issue is gone.Before we go any further you should check these 7 Skype settings as suggested by Make Use Of.If the Quick Repair option did not solve the problem, select Online Repair.A new window will appear on the screen.In both the Internal Discovery Name and External Discovery Name boxes, enter the webdir server address on the left. ![]() Then select Office 365 or Microsoft 365. On the Skype for Business sign-in screen, tap More Details (Windows) or Show Advanced Options (iPhone, iPad, or Android).Repairing Office is another potential solution for fixing this Skype for Business issue. Restart your computer and try to log in to Skype for Business again.Then run the ipconfig /flushdns command and press Enter.Delete all the files stored there but keep the Tracing folder itself.Next, locate and delete the folder that begins with sip_. ![]()
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